INCLUDED SERVICES 

The following services apply to all guests of Hit Alpinea d.o.o. facilities:

• access to the Aqua Larix water park or the pool of the Kompas Relaxation Centre (during operating hours),
• free internet,
• complimentary entry to Casino Larix or Casino Korona,
• animation program (according to the published schedule),
• parking in front of the hotel for the time of stay (subject to availability).

ROOM SPECIFICATIONS AND CHECK-IN/CHECK-OUT 

• The room is available from 2:00 PM on arrival day until 11:00 AM on departure (Vitranc Apartments from 3.00 PM until 10:00 AM). Early check-in or late check-out is possible based on availability. An additional charge may apply in case of higher occupancy.
• Room changes or upgrades are possible only if rooms are available. Please inform the reception immediately upon your initial inspection of the room at check-in if you wish to request a change. Once a room has been used, changes are no longer possible.
  • Additional charge for a higher room category (superior room): €20.00 per room per night.
  • Additional charge for a hotel suite: €50.00 per room per night.
  • Additional charge for a hotel suite with a mountain view: €100.00 per room per night.
  • Additional charge for a single room: €35.00 per night.
• General room terms:
  • Day room use is charged at 60% of the room rate according to the price list valid for that day.
  • Upon arrival, guests are obliged to check in at the hotel reception; guests of Vitranc Apartments should check in at the Ramada Hotel & Suites reception or as otherwise instructed. Please arrive before 8:00 PM.
  • On the day of departure, guests are required to check out by 11:00 AM and settle their bill preferably somewhere until 9:00 AM.
  • Extra beds (baby cot, bed suitable for a child up to 6 years old, and extra bed for a third adult) are only available in certain room types and subject to availability (reservation in advance required). The client should take responsibility and be aware that in case an extra bed is added to a double room, the free space in the room is reduced accordingly, and movement within the room may be limited.

INTERNET

• Free internet is available in all hotels.
  • Hotel Kompas - KOMPAS-GUESTS,
  • Ramada Resort, Ramada Hotel & Suites, and Vitranc Apartments - HIT Alpinea d.o.o. Free Wifi..
• In case of technical difficulties, guests should contact the reception desk.

SMOKING

• Following the national law, smoking is prohibited in hotel accommodations and all indoor hotel areas. In case of failure, the guest will be charged a cleaning fee of €150.

CLOTHING, LAUNDRY & INVENTORY

• The fee for using a bathrobe is €5.00 per use. Pool towels can be rented at the pool reception for €3.00 each.
• Inventory shouldn’t be damaged or removed. Changing the arrangement of the furnishings is also not desired. The guest is responsible for leaving the room or apartment in the same condition as it was received. The repair costs will be charged according to the amount listed on the repair contractor's invoice. The contractor will be provided by Hit Alpinea d.o.o.
• Clothing that the guests would like to be washed, ironed, or cleaned should be placed into the laundry bag found in the room wardrobe. A completed form should be included. Laundry dropped off before 9:00 AM will be returned within 12 hours; laundry dropped off after that will be returned within 24 hours.

PETS AND STORAGE

• Guests can store bicycles and skis in a designated storage area in the hotel. The reception should be notified of the matter.
• An additional charge for a pet is €15.00 per night (applies to selected rooms at Hotel Kompas and Vitranc Apartments); the pet must be reported at the time of booking. If the pet is not reported and its presence is discovered upon arrival or during the stay, the charge mentioned above will increase to €30.00 per night. Food for pets is not provided by Hit Alpinea d.o.o.
• Pet owners should clean up after their pets while on hotel grounds to help us maintain a clean and pleasant environment for all guests.
• Pets are not allowed in the hotel's public facilities, such as wellness centres, fitness centres, restaurants, bars, etc. The only exception to this rule is guide dogs, which are legally recognised as medical aids and, therefore, have the right to access all public spaces.

LUGGAGE, PORTIER AND GUEST SERVICES 

• Luggage storage is available at the hotel reception on the day of arrival and the day of departure.
• We have a service available upon prior arrangement. The cost is €2.00 per person or a minimum of €60.00 per hour.
• Any additional charges incurred during guests' stay, such as expenses at the bar, wellness services, laundry, and similar, are to be paid either directly on-site or charged to the room account.
• Guests are welcome to send their complaints, compliments, or any other feedback to the email address info@hit-alpinea.si.
• Guests can request additional services that are charged according to the provided price list.
• We do not offer our own transfer services. However, if guests require transportation, the reception can assist in arranging a taxi, GoOpti service, or vehicle rental.

RESTAURANT POLICIES

• Taking food out of the restaurant or bringing your food into the restaurant is not allowed. In the event of a violation, a warning will be issued. In the case of a repeat offence, the hotel services contract will be terminated, requiring the guest to vacate the hotel room and other hotel premises within one hour.
• Stealing or removing restaurant inventory, such as glasses, trays, cutlery, etc., is strictly prohibited.
• Bringing your drinks to the restaurant is not allowed.
• Drinks (including water) are not included in the price, unless otherwise agreed in advance. Guests can pay for the drinks directly or put them on their room.
• Guests should take only as much food as they are sure they can eat, to help minimise unnecessary food waste. Returning for seconds is always welcome.
• Lunch is served at one of the hotels and is available only with prior notice.
• Additional half-board meal (lunch or dinner): €22.00 per person per day (children 6–12 years: 50% discount; children under 6: free) – available at one of the Hit Alpinea d.o.o. hotels. From 01.01.2026, an additional half-board meal will be €24.00 per person.
• Additional charge for breakfast in the hotel restaurant: €14.00 per person per day (children 6–12 years: 50% discount; children under 6: free). From 01.01.2026, an additional charge for breakfast will be €16.00 per person.
• Breakfast: 7:00–10:00, Lunch: 12:00–14:00*, Dinner: 18:30–20:30 (winter season), 19.00 – 21.00 (summer season) *Lunch is served at one of the hotels and is available only with prior notice.
• Large bags and rucksacks are not permitted in the restaurant area.

WELLNESS AND SPA

Opening hours

• Swimming pools in Aqua Larix are open every day from 9.00 AM to 9.00 PM,
• Saunas in Aqua Larix are open every day from 12:00 PM to 9:00 PM (winter, October 1 – May 31) and from 2:00 PM to 9:00 PM (summer, June 1 – September 30),
• Beauty centre IN Aqua Larix is open every day from 9.00 AM to 21.00 PM.
• Swimming pools in Hotel Kompas are open every day from 9.00 AM to 7.00 PM
• Saunas in Hotel Kompas are open every day from 12.00 PM to 7.00 PM.

Saunas

Finnish sauna

• Temperature: 80 – 90 ℃, Humidity: 10 - 25%
• Stay in the sauna for 8–12 minutes (recommended sauna time).
• Showering before entering the sauna is mandatory.
• Guests should always sit on a towel or sheet inside the sauna.
• Entrance to the sauna in swimwear is not allowed. Guests should use a towel or a sheet.

• Cooling down:
  • 10–15 minutes of rest, cold shower or dousing with cold water, cooling off in the cold-water pool.
  • Cooling down can end with a warm foot bath and may be repeated 2–3 times, depending on how the guest feels.
  • After the last cooling phase, guests may enjoy a non-alcoholic refreshment and cool down completely before leaving.
• Warnings:
  • Guests shouldn’t place towels on or cover the heater as it may cause a fire.
  • Guests shouldn’t touch the upper parts of the heater – risk of severe burns.
  • Use of personal essential oils is not permitted.
  • Children must be supervised at all times.
  • People with high blood pressure, heart disease, vascular disease, or other diseases that could make sauna use harmful to them should consult a doctor before visiting a sauna.
  • Sauna uses under the influence of alcohol or illegal substances is prohibited.

 Infrared sauna

• Temperature: 45 – 50°C, Humidity: 5 – 12%
• Showering before entering the sauna is mandatory.
• Guests should always sit on a towel or sheet inside the sauna.
• Entrance to the sauna in swimwear is not allowed. Guests should use a towel or a sheet.
• Cooling down:
  • Guests can continue the sauna and cooling cycle as long as it feels comfortable.
  • Guests should take a final shower after the last sauna session.
  • Guests should make sure their body is dry and cooled down before getting dressed.
  • Guests may enjoy a non-alcoholic drink and selected fruit during the cooldown.
• Warnings:
  • Guests shouldn’t use the infrared sauna for more than 30 minutes at a time.
  • Guests with health conditions or during pregnancy should consult a doctor before use.
  • Sauna uses under the influence of alcohol or illegal substances is prohibited.

Turkish sauna

• Temperature: 40 – 45°C, Humidity: 100%
• Stay in the sauna for 8–12 minutes (recommended sauna time).
• Guests should always sit on a towel or sheet inside the sauna.
• Entrance to the sauna in swimwear is not allowed. Guests should use a towel or a sheet.
• Cooling down:
  • Guests can continue the sauna and cooling cycle as long as it feels comfortable.
  • Guests should take a final shower after the last sauna session.
  • Guests should make sure their body is dry and cooled down before getting dressed.
  • Guests may enjoy a non-alcoholic drink and selected fruit during the cooldown.
• Warnings:
  • Guests should be cautious near steam outlets – steam can be extremely hot.
  • Sauna uses under the influence of alcohol or illegal substances is prohibited. 

Bathing order

Rules apply to the wellness facilities at Hotel Kompas and the Aqua Centre in Ramada Resort.

• Visitors must follow the pool rules and posted signage.
• Entry to the Aqua Centre is only possible with an electronic wristband. Wristband colour indicates access:
  • Blue: Pool/Vita Centre,
  • Yellow: Sauna and pool,
  • Red: Sauna.
• The wristband allows one entry and one exit from the Aqua Centre.
• Lost wristbands are subject to a €35.00 fee.
• Hotel Kompas does not use wristbands. Guests must report their room number at the wellness reception.
• Children under the age of 8 may only enter the wellness area when accompanied by an adult.
• Swimwear is mandatory in the pool. Small children must wear neoprene swimwear or swim diapers. Entry in clothes (T-shirts, underwear, bermuda shorts, etc.) is not permitted.
• Showering and using the disinfection pool are mandatory before entering the pool area.
• Group leaders must coordinate safety measures and special requests with the lifeguard.
• After sunbathing on the terrace, visiting the sauna, or having a massage, guests must shower before re-entering the pool.
• Health-sensitive visitors should report to the lifeguard before entering the pool or sauna.
• Elderly and functionally impaired individuals who feel unsafe should ask the lifeguard for assistance.
• Individuals with contagious diseases are not allowed in the pool.
• Visitors must use the pool and related facilities responsibly, in accordance with their abilities.
• Guests must maintain personal and general hygiene and ensure the bathing water is not contaminated.
• Smoking, as well as entering under the influence of alcohol or prohibited substances, is not allowed.
• Bringing food or drinks is prohibited and may result in expulsion from the wellness centre.
• For health reasons, use of pools with temperatures above 34°C is limited to a maximum of 20 minutes.
• Visiting the wellness centre is at your own risk.
• In case of any issues or uncertainties, guests should contact the nearest staff member.
• Wristbands must not be exchanged between guests. Misuse will result in revocation.
• Valuables should be stored at the pool reception.
• Hit Alpinea d.o.o. is not responsible for any items guests bring to the pool.
• Underwater swimming and jumping are only allowed with permission from the lifeguard for organised groups or under special circumstances.
• The lifeguard has the right to:
  • Identify a swimmer or guest violating safety regulations and report them to the inspectorate or police.
  • Ban access to pool facilities for anyone endangering their own or others' safety.
  • Ask any person who continues to breach the rules to leave the pool area.

ADDITIONAL AND MANDATORY CHARGES

• Mandatory additional charges:
  • Tourist tax, registration, and insurance: adults €3.50 per person per night, children aged 7–18 €1.75 per person per night (rates valid as of September 1, 2024, and subject to change based on hotel policy and/or applicable legislation).
  • Final cleaning in Vitranc Apartments: €30.00 per apartment.
• Other additional charges:
  
  • Additional charge for a bed suitable for a child up to 6 years old: €35.00 per night.
  • Additional charge for a baby cot: €12.00 per night.
  • Additional charge for Christmas Eve dinner on December 24 (mandatory): €30.00 per person (children 6–12 years: 50% discount; children under 6: free) – surcharge on half-board price.
  • Additional charge for New Year’s Eve dinner on December 31 (mandatory): €120.00 per person (children 6–12 years: 50% discount; children under 6: free) – applies to Hotel Kompas and Ramada Resort; surcharge on half-board price.
  • Additional charge for half-board dinner on December 31 (optional): €45.00 per person (children 6–12 years: 50% discount; children under 6: free) – applies to Ramada Hotel & Suites guests.
  • Garage: €16.00 per day (reservation required in advance) at Ramada Hotel & Suites.
  • Change of confirmed reservation: €20.00 per change.
  • Fee for using a bathrobe is €5.00 per use.
  • Loss of a hotel room key card is charged €5.00 per card.
  • Room with balcony guarantee: €10.00 per day. If the guest only expresses a preference for a room with a balcony, we will note the request and fulfil it, if possible, subject to availability.
• Deposits:
  • Deposit of €10.00 for the use of ski locker. The sum is returned if the guest returns the locker key at the end of their stay.
  • Deposit of €20.00 for a parking permit in connection with Vitranc Apartments.

DISCOUNTS & PROMOTIONS 

• Guests receive a 30% discount for entry to the sauna centres of Wellness Hit Alpinea d.o.o. (during operating hours).
• Lowest price guarantee states that, if within 48 hours of making an online reservation, the guest finds a lower price for the same service than the one they booked, they can contact our reservation department, and we will honour the lower rate.

PAYMENT & CANCELLATION TERMS

• Payment is possible with most credit cards, except American Express, which is not accepted.
• Prepayment terms
  • Prepayment accounts for 50% of the base reservation amount.
  • Payment must be made to our bank account, or a credit card must be provided as a guarantee (at least 14 days before arrival).
  • The reservation is confirmed upon receipt of the (advance) payment to our bank account.
  • The remaining balance should be paid directly at the hotel.
  • Bank account details:

    Hit Alpinea d.o.o., Borovška cesta 99, 4280 Kranjska Gora

    Bank: Gorenjska banka d.d., Kranj
    Account number: SI56 0700 0000 0004 358

    Reference: The reservation number indicated on the offer should be used as the payment reference (this is essential for proper payment processing).

• The maximum amount of cash we can accept at the reception desk is €4.999 per client.
• Cancellation Policy
  • The guest may cancel their reservation free of charge up to 7 days before the scheduled arrival date. In case of cancellation less than 7 days prior to arrival, we reserve the right to charge 100% of the reservation cost.
  • The above cancellation policy applies unless otherwise specified in a relevant offer, confirmation, contract, or other applicable legal document.
  • By making a reservation, purchase, or entering into any other agreement, the guest confirms that they are familiar with and fully accept the terms of the cancellation policy.

RELIGIOUS, BEHAVIORAL AND ACCESS POLICIES

• Praying and other religious activities are not allowed in the restaurant, hallways, or other public spaces of the hotel. Upon prior agreement, a separate space for such activities can be provided.
• Access to the hotel's kitchen is prohibited except for authorised hotel staff.
• The lights-out period is from 10:00 PM to 6:00 AM. During this time, loud noises, shouting, playing loud music, slamming doors, and similar activities are not allowed.
• In all common areas (including the lobby, hallways, bar, restaurant, meeting rooms, etc.), guests are expected to behave respectfully and appropriately.
• The volume of conversation should remain moderate and suitable for a public setting. Shouting, loud phone conversations, or any disruptive behaviour is not permitted.
• Appropriate and civil attire is required in all common areas – clean, daytime clothing is expected. Bathrobes, pyjamas, overly revealing clothing, and underwear are not considered suitable (an exception is made for entering or exiting the wellness area in a bathrobe).
• Guests are expected to respect general rules of peace, order, and the privacy of others. In cases of inappropriate behaviour, Hit Alpinea d.o.o. reserves the right to issue a warning and, if necessary, take further action.

 GROUP ARRANGEMENTS AND SPECIAL REQUEST

• We have a variety of groups, each with unique arrangements and preferences agreed upon in advance. Please respect that services are provided in accordance with these specific agreements.
• Early breakfast is available for groups by prior arrangement only, with an extra charge (minimal added charge is €50.00. Charge per person is €2.00, for groups with a minimum of 25 people. Smaller groups are welcome, but the minimal added charge of €50.00 remains).

HALLS AND CONFERENCE ROOMS

• The event space must be reserved and confirmed in advance.
• Room setup, technical equipment needs, and floral arrangements must be communicated at least 10 days before the event.
• Any room reconfiguration on the day of the event will incur a €100 fee.
• The provision of external food or beverages is not permitted without prior written agreement.
• The event organiser is responsible for any damage to the hall/conference room equipment or facilities. Damage is deemed to have been caused by the event organiser if it occurred during the duration of the event. The repair costs will be charged according to the amount listed on the repair contractor's invoice. The contractor will be provided by the venue provider and Hit Alpinea d.o.o.
• The organiser must provide a detailed event schedule or program at least 10 days in advance and/or inform the venue provider of the upcoming event accordingly.
• Use of the hall for seminar purposes is permitted until 20:00, unless agreed otherwise.
• Assistance with decoration by hotel staff is available upon request and will be charged based on the extent of the service provided.
• If Hit Alpinea d.o.o. provides water and/or electricity during an event taking place outside, the customer will be charged for actual consumption.
• Requests for technical assistance must be submitted at least 10 days in advance. The fee is €30.00 per hour or €150.00 per day.
• If the hall is left excessively dirty or messy beyond normal use, additional cleaning charges will apply based on an on-site assessment.
• If the organiser plans to bring their own equipment (e.g. refrigerators, screens, TVs), this must be communicated and approved at least 14 days prior to the event.
• Rental price of additional technical equipment:
  • Laptop rental - €100 per day
  • Rental of hybrid equipment (camera, sound amplifier, computer): €150 per day
  • Moderator’s toolkit - €50 per event
• Cancellation policy is as specified in the relevant offer, confirmation, contract, or other applicable legal documentation. By proceeding with a booking, purchase, or other type of agreement, you acknowledge and accept the cancellation terms outlined in those documents.

SUSTAINABILITY 

At Hit Alpinea d.o.o., we care for the environment and follow sustainability policies like:

• managing food waste,
• water and energy conservation,
• supporting sustainable mobility,
• waste separation and recycling etc.

We regularly review and improve our sustainability practices to reduce our environmental footprint and contribute positively to the local community.

GENERAL TERMS AND LIMITATIONS 

• Hit Alpinea d.o.o. reserves the right to change prices and program content, such as packages, animation programs and other forms of organised services, without prior notice.
• Other additional charges apply according to the regular price list.
• Package offers apply to a limited number of rooms and are not valid during major events and occasions.
• Hit Alpinea d.o.o. is not responsible for any non-operation or reduced operation of facilities or services owned by third parties due to competitions, events, lack of snow, adverse weather conditions, or other unforeseen circumstances, and this does not entitle guests to refunds, discounts, or extensions of validity of tickets.
• Prices on our website, pricelists and booking platforms are listed in euros and include VAT.
• Services can only be used during the stay.
• Discounts cannot be combined.
• Hit Alpinea d.o.o. reserves the right to relocate guests between hotels.
• If a client submits documentation, such as room guest lists, time sheets and other necessary documentation defined in the offer/contract, that is poorly structured, unclear, or difficult to understand, the salesperson reserves the right to request clarification or reject the document.

PARKING TERMS 

The General Terms and Conditions for the Use of Hit Alpinea d.o.o. Car Parks apply to all car park users and are published on the website https://www.hit-alpinea.si/en/general-terms-and-conditions/.

General Provision

• Hotel or caterer, according to Article 741 of the Code of Obligations and Article 50 of the Special Hospitality Usages, is liable for vehicles parked by guests in the hotel’s parking area, up to the value of the damage, but not exceeding 50,000 tolar (approximately EUR 209). It is deemed that a contract of deposit has been concluded, under which the hotel is responsible for the safety of the vehicle and any damage to it. The hotel is liable even if it could not have prevented the damage with ordinary diligence, unless it can prove that the damage occurred due to circumstances that could not have been avoided, due to a defect in the vehicle itself, or through the fault of the guest. The hotel is not liable if the parking area is unfenced, unguarded, or a public space where the guest parks voluntarily without any special supervision by the hotel — in such cases, the hotel is liable under the general rules on liability for damages, which require proof of fault.
• Parking is free of charge for hotel guests and visitors attending hotel events (such as seminars, conferences, and similar). All other visitors are required to pay for parking according to the current price list, either at the automatic payment machine or at the hotel reception.
• Free parking for the guests is allowed only for the duration of the stay.
• Parking for larger vehicles should be arranged with the reception in advance.

Definition 

• Users mean all drivers (daily users and permit holders) who drive their vehicle inside a car park, along with their passengers and any other person located in the parking area, regardless of their eligibility.
• Daily users mean drivers who drove their vehicle inside a car park and do not have a lease agreement for the use of car parks (long-term permit), along with their passengers.
• Permit holders are drivers who apply for and are granted a permit for parking. By paying the permit fee, the driver is deemed to have entered a lease agreement for the use of the car parks (long-term permit).

Access and entry

• The car parks can only be entered through lifting gates, using a system for the electronic reading of licence plates.
• When entering the car park with a motor vehicle, the driver must press the parking ticket release key on the entry parking machine located before the gate and take the ticket. Alternatively, the parking system will read the registration number.
• The time of parking is recorded automatically. As the vehicle passes through the rising gate, the vehicle registration number and the date and time of its passage through the gate are recorded in the information system. This data is printed on the parking ticket, which is accepted by the user for the purpose of paying the parking fee.
• Hotel guests have to register with the parking ticket at the hotel reception. If they already have a parking ticket or permit, they can register directly at the entrance of the parking.
• Acceptance of the parking ticket (card) or registration is a condition for entering the car park with a motor vehicle. Acceptance of the parking ticket (card) or registration is also mandatory if the gate at the entry parking machine is open.
• The user may park in a free marked parking spot.
• If the user stays in the car park for less than 15 (fifteen) minutes, they can leave free of charge and without using the automatic checkout, but they still need to register at the exit parking machine to leave the car park.
• It is not possible to leave the car park until the previous vehicle has left the registration point and the gate has closed behind it.
• A single parking ticket (card) or registration authorises the entry or exit of one vehicle only.

Traffic and parking conduct 

• Car park users are obliged to act in compliance with road traffic regulations, the car park instructions (user instructions displayed at the entrance), traffic signs, traffic lights and other signals or markings.
• It is prohibited to park, stop, overtake, turn or drive in reverse on the incoming and outgoing lanes. While driving in the car park, the dipped headlights of the vehicle must be switched on, though high-beam headlights and sound signals may not be used.
• The maximum speed allowed is 5km/h. The minimum safety distance between vehicles is 5 metres, and when parking, drivers must not obstruct other car park users.
• Users must turn off the engine of their vehicle as soon as they have stopped and parked.
• Unauthorised loitering in the car park is not permitted.
• During their stay in the car park, guests have to make sure their vehicle is locked.
• It is not permitted to warm up or test the engine, and it is prohibited to make repairs to vehicles, drain vehicle radiators, drain and change the oil or perform any other vehicle maintenance.
• In the winter, the parked vehicle must be equipped for the season (winter tyres or snow chains) and have antifreeze in the cooling system. Users must remove any snow from the vehicle before entering the car park.
• Continuous parking in the car park for more than 7 (seven) days is not allowed without validation or a prior agreement with the car park operator.

Payment and registration

• At the end of the stay in the car park, the parking fee must be paid at the automatic checkout in accordance with the current parking rates or at the hotel reception.
• At the Plato car park, payments at the automatic checkout can only be made with a payment card (the automatic checkout does not accept cash).
• When leaving the car park, there is no need to insert the parking ticket (card) in the exit parking machine (registration point); vehicles are allowed to exit on the basis of licence plate recognition.
• Hotel guests must register their parking ticket at the hotel reception. The ticket should be obtained from the entry parking machine upon arrival. A parking ticket must be taken even if the ramp is raised.

Misuse and violations

• Misuse of a parking ticket (card) means any act contrary to the parking terms and conditions, in particular the use of the same parking ticket (card) for the exit of two or more vehicles without paying the parking fee.
• Violations of the general parking terms and conditions (especially the misuse of a parking ticket (card) will result in the immediate revocation of parking permission. For holders of an annual parking permit, access to the car park is immediately revoked.
• The operator may issue additional notices and warnings in writing and display them in visible places in the car park. Such additional notices and warnings shall be deemed an integral part of these general parking terms and conditions.
• Endangering your safety or the safety of others in the car park is not permitted. If a guest causes damage to others, they are liable for compensation.

Incident handling

• Users should immediately notify Hit Alpinea d.o.o. staff about any damage caused to their vehicle during the lease of a parking spot in the car park or suffered by the user during movement in the car park by calling Hotel Kompas at (+386) 4 589 21 00 or sending an email to: parking@hit-alpinea.si.
• The user must allow the staff of Hit Alpinea d.o.o. to examine and secure all evidence before the vehicle is moved and must not compromise the process of determining the true circumstances of the alleged loss event. The user and the staff of Hit Alpinea d.o.o. shall draw up a record of the damage to the vehicle.
• If damage is caused to the car park operator, the operator may make inquiries about the involved vehicle owner and offender.
• The offender is the person registered in the official registry of motor vehicles on the day of parking, unless proved otherwise with an authentic document.
• The operator shall send a written reminder notice to the offender with a claim for damages if any damage was incurred.
• The car park operator may also claim reimbursement from the offender for attorneys' fees and expenses that the operator incurs with inquiries made and the reminder notice sent, following the applicable attorney fee rates. 

Data protection and surveillance 

• The entire area of all the car parks is under video surveillance, which is also appropriately marked in the parking lot itself.
• Hit Alpinea d.o.o., Borovška cesta 99, 4280 Kranjska Gora, conducts video surveillance of car park areas and video surveillance for the electronic recognition of licence plates.
• We use a system of video surveillance for the entire area of the car parks and a system for the electronic recognition of licence plates.
• The controller and user of personal data is Hit Alpinea d.o.o. and the contracted processor of personal data related to the video recognition of licence plates is Palisada sistemi d.o.o., Moste 2A, 4274 Žirovnica.
• The processor of personal data obtained through video surveillance for the electronic recognition of licence plates is Palisada sistemi d.o.o. The purpose of the processing, legal basis of personal data processing and legitimate interest are explained below.
• Licence plate recognition video surveillance shall be carried out to ensure an efficient and quick system of access to the car park for both daytime users and long-term permit holders.
• The video surveillance of the entire area of the car parks is carried out to ensure the safety of people and property and keep records of any loss events, and to pursue legal claims or defence against various legal claims that could arise from the contractual relationship between users and the car park operator.
• HIT Alpinea d.o.o. manages a filing system of the personal data of daily users and long-term permit holders, in which information about the registration number, and the date and time of entering and leaving the car park are processed. In the case of hotel guests and long-term permit holders, such personal data, furthermore, includes their name and surname, home address, tax number, telephone number and/or email address. The listed data shall be processed for personal identification, for payment, ensuring the safety of persons and property, identifying offenders and persons causing damage, solving technical difficulties, sending reminder notices and collection.
• The processing of personal data is necessary for the performance of the contract in which one of the parties is the user and data subject, or for the implementation of measures at the request of such an individual before the conclusion of the contract (point (b) of Article 6/I of the General Data Protection Regulation) and for the legitimate interest of the controller (point (f) of Article 6/I of the General Data Protection Regulation).
• Personal data shall only be transmitted to the contracted personal data processor, Palisada sistemi d.o.o., which operates the video surveillance system for the recognition of licence plates. Palisada sistemi d.o.o. shall process the data to ensure the effective entry into and exit from car parks and for the payment (point (f) of Article 6/I of the General Data Protection Regulation).
• The data of users, except for long-term permit holders, shall be stored for 3 months from the date of exiting the area that is subject to LPR access control. The data of long-term permit holders shall be kept for 3 months after permit expiry, for the eventuality of the non-payment of parking fees or the pursuit of or defence against various legal claims that could arise from the contractual relationship between users and the car park operator.
• The storage period for video footage of the entire area of the car parks is 1 month. After that time, the data shall be erased and, in cases of criminal offences, accidents or other incidents, the data shall be kept separately as far as necessary to complete relevant procedures, and it shall be kept secure against access by unauthorised persons.
• Data shall not be transferred to third countries and transmitted to third parties unless the data user is required to do so to fulfil its legal obligations or if the car park user consents to such transmission.
• Individuals shall have the right to information, completion, rectification, restriction of processing, erasure or portability concerning their personal data.
• Individuals have the right to file a complaint with the supervisory authority, the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, gp.ip@ip-rs.si.
• Data Protection Officer: Odvetniška družba Ilić & partnerji, o.p.d.o.o., Davčna ulica 1, 1000 Ljubljana, phone number +386 0(5)9 086 600, email address: mailto:dpo@odilaw.com.
• If you disagree with the general terms and conditions of car park use, including the processing of your personal data in accordance with these general terms and conditions, please leave the car park with your vehicle within 15 (fifteen) minutes of entry.